Transforming IT Operations with Dedicatted

Strategies to Prevent Agent Burnout Through Thoughtful Scheduling

Burnout is a major challenge in call centers, where high workloads, repetitive shifts, and demanding customer interactions can lead to mental and physical exhaustion. Poorly planned work schedules contribute to stress, absenteeism, and reduced productivity. Implementing thoughtful scheduling strategies helps…

Pashmina vs Cashmere: More Than Just a Matter of Wool

Pashmina vs Cashmere: More Than Just a Matter of Wool

If you have ever treated yourself to a luxury scarf or shawl, you have probably encountered the words Pashmina and Cashmere, often sitting side by side — sometimes even thrown together as though they were interchangeable. Understanding the difference is…